Welcome to the E-Swin Help Desk

This helpdesk has been designed with our clients’ needs in mind. We’re here to help you throughout every step of your E-Swin experience. Sales, technical, marketing and other services are available to you through this page.

FAQs

Do you have a question about: your first order with E-Swin, payment methods, delivery or our aftersales service? the use of our professional devices?

Our commitments

  • Made in France
  • Support
  • Certifications
  • Choosing the right product
  • Distribution

Payment and Basket

  • Ordering a device
  • Ordering accessories

Payment

  • Accepted payment methods
  • VAT in France
  • VAT outside France

Delivery

  • Delivery time
  • Delivery methods and shipping costs

Aftersales support and returns

  • Contacting aftersales support
  • Aftersales support timeframe
  • Returning a device
  • Changing your mind
  • Stopping device rental (only applicable in France)

E-O70 and E-O75

Buying your E-O70/E-O75

  • Purchase
  • Free trial of E-O75 (only valid in mainland France)
  • Rental of E-O75 (only valid in mainland France)
  • Cost-effectiveness

Pulsed light hair removal with E-O70 and E-O75

  • What’s the difference between IPL and laser?
  • Is it really effective?
  • Is it painful?
  • Is it dangerous?
  • Is there a risk of cancer?
  • What is paradoxical regrowth?
  • When will my patient start seeing results?
  • After how long does the hair removal become permanent?
  • Is the flash harmful to the eyes?

Before treatment with E-O70 and E-O75

  • Is it easy to use?
  • How often should I schedule my patients’ sessions?
  • Why must the area being flashed be shaved beforehand?
  • What body parts can I treat?
  • Do I flash on scars, stretch marks, varicose veins?
  • How does a hair removal session work?
  • Should the gel be applied before flashing, and what exactly is it for?

During treatment

  • Can I carry out full bikini hair removal on my patients? What are the risks?
  • Why should ‘Mask’ glasses be worn?
  • For maximum efficiency, should we pass several times on the same area?
  • How long does one session last?
  • How is upper lip hair removed?
  • How is hair removed in facial areas?
  • How is armpit hair removed?
  • How is leg hair removed?

After treatment

  • Do I have to/can I apply cream on my patient at the end of the session?
  • Is there a risk of hair regrowth under the skin?
  • Why do my patient’s hairs regrow the day after the session?
  • Can/should my patient pluck or shave before, after or between sessions?
  • Can my patient sunbathe after a hair removal session?
  • Can my patient apply self-tanner before or after a session?
  • After at least 2 sessions, my patient complains of a total lack of results. What should I do?
  • My flash is used up; where and how can I buy another one?
  • How can I change my cartridge?
  • How can I change my filter?
  • How can I update the software on my device?

Can I use E-O70 and E-O75 in the following cases?

  • My patient is undergoing medical treatment
  • My patient has diabetes
  • My patient has skin problems (psoriasis/eczema/shingles)
  • My patient has sensitive skin/is allergic to many creams
  • My patient is pregnant
  • My patient is breast-feeding
  • My patient has dark or black skin
  • My patient has a tan
  • My patient is a man
  • My patient is a minor
  • My patient has breast implants
  • My patient has red, white or grey hair
  • My patient has blonde hair
  • My patient has moles and/or a tattoo
  • To remove hair from the chin or face (for women) and the beard and head (for men)?

E-O60

Buying your E-O60

  • Purchase
  • Cost-effectiveness

Pulsed light hair removal with E-O60

  • What’s the difference between IPL and laser?
  • Is it really effective?
  • Is it painful?
  • Is it dangerous?
  • Is there a risk of cancer?
  • What is paradoxical regrowth?
  • When will my patient start seeing results?
  • After how long does the hair removal become permanent?
  • Is the flash harmful to the eyes?

Before treatment with E-O60

  • Is it easy to use?
  • How often should I schedule my patients’ sessions?
  • Why must the area being flashed be shaved beforehand?
  • What body parts can I treat?
  • Do I flash on scars, stretch marks, varicose veins?
  • How does a hair removal session work?
  • Should the gel be applied before flashing, and what exactly is it for?

During treatment with E-O60

  • Can I carry out full bikini hair removal on my patients? What are the risks?
  • Why should ‘Mask’ glasses be worn?
  • For maximum efficiency, should we pass several times on the same area?
  • How long does one session last?
  • How is upper lip hair removed?
  • How is hair removed in facial areas?
  • How is armpit hair removed?
  • How is leg hair removed?

After treatment

  • Do I have to/can I apply cream on my patient at the end of the session?
  • Is there a risk of hair regrowth under the skin?
  • Why do my patient’s hairs regrow the day after the session?
  • Can/should my patient pluck or shave before, after or between sessions?
  • Can my patient sunbathe after a hair removal session?
  • Can my patient apply self-tanner before or after a session?
  • After at least 2 sessions, my patient complains of a total lack of results. What should I do?
  • My flash is used up; where and how can I buy another one?
  • How can I change my cartridge?

Can I use E-O60 in the following cases?

  • My patient is undergoing medical treatment
  • My patient has diabetes
  • My patient has skin problems (psoriasis/eczema/shingles)
  • My patient has sensitive skin/is allergic to many creams
  • My patient is pregnant
  • My patient is breast-feeding
  • My patient has dark or black skin
  • My patient has a tan
  • My patient is a man
  • My patient is a minor
  • My patient has breast implants
  • My patient has red, white or grey hair
  • My patient has blonde hair
  • My patient has moles and/or a tattoo
  • To remove hair from the chin or face (for women) and the beard and head (for men)?

W-O75

Buying your W-O75

  • Purchase
  • Free trial of W-O75 (only valid in mainland France)
  • Rental of W-O75 (only valid in mainland France)
  • Cost-effectiveness

Anti-ageing pulsed light treatment with W-O75

  • What’s the difference between IPL and laser?
  • Is it really effective?
  • Is it painful?
  • Is it dangerous?
  • When will my patient start seeing results?
  • Is the flash harmful to eyes?

Before treatment with W-O75

  • Is it easy to use?
  • How often should I schedule my patient’s sessions?
  • What body parts can I treat?
  • Do I flash on scars, stretch marks, varicose veins?
  • What happens in a collagen stimulation session?
  • Should the gel be applied before flashing, and what exactly is it for?

During treatment

  • Why should ‘Mask’ glasses be worn?
  • Is it essential for the patient to wear the protective eye mask shells?
  • For maximum efficiency, should we pass several times on the same area?
  • How long does one session last?

After treatment

  • Do I have to/can I apply cream on my patient at the end of the session?
  • Can my patient undergo different cosmetic care before or after treatment?
  • Can my patient sunbathe after a hair removal session?
  • My flash is used up; where and how can I buy another one?
  • How can I change my cartridge?
  • How can I change my filter?
  • How can I update the software on my device?

Can I use W-O75 in the following cases?

  • My patient is undergoing medical treatment
  • My patient has diabetes
  • My patient has skin problems (psoriasis/eczema/shingles)
  • My patient has sensitive skin/is allergic to many creams
  • My patient is pregnant
  • My patient is breast-feeding
  • My patient has dark or black skin
  • My patient has a tan
  • My patient is a man
  • My patient is a minor
  • My patient has breast implants
  • My patient has moles and/or a tattoo

WE-O

Buying your WE-O

  • Purchase
  • Cost-effectiveness

Pulsed light hair removal and collagen stimulation with WE-O

  • What’s the difference between IPL and laser?
  • Is it really effective?
  • Is it painful?/span>
  • Is it dangerous?
  • Is there a risk of cancer?
  • What is paradoxical regrowth?
  • When will my patient start seeing results?
  • After how long does the hair removal become permanent?
  • Is the flash harmful to the eyes?

Before treatment with WE-O

  • Is it easy to use?
    • How often should I schedule my patient’s sessions?
    • In 'Depilation' mode, why must the area being flashed be shaved beforehand?
    • What body parts can I treat?
    • Do I flash on scars, stretch marks, varicose veins?
    • How does a hair removal session work?
    • What happens in a collagen stimulation session?
    • Should the gel be applied before flashing, and what exactly is it for?

During treatment with WE-O

      • Can I carry out full bikini hair removal on my patients? What are the risks?
      • Why should ‘Mask’ glasses be worn?
      • For maximum efficiency, should we pass several times on the same area?
      • How long does one session last?
      • How is upper lip hair removed?
      • How is hair removed in facial areas?
      • How is armpit hair removed?
      • How is leg hair removed?

After treatment with WE-O

      • Do I have to/can I apply cream on my patient at the end of the session?
      • Can my patient undergo different cosmetic care before or after treatment?
      • Is there a risk of hair regrowth under the skin after a hair removal session?
      • Why do my patient’s hairs regrow the day after the permanent hair removal session?
      • Can/should my patient pluck or shave before, after or between hair removal sessions with WE-O?
      • Can my patient sunbathe after a hair removal or a collagen stimulation session?
      • Can my patient apply self-tanner before or after a session?
      • After at least 2 permanent hair removal sessions, my patient complains of a total lack of results. What should I do?
      • My flash is used up; where and how can I buy another one?
      • How can I change my cartridge?
      • How can I change my filter?
      • How can I update the software on my device?

Can I use WE-O in the following cases?

    • My patient is undergoing medical treatment
    • My patient has diabetes
    • My patient has skin problems (psoriasis/eczema/shingles)
    • My patient has sensitive skin/is allergic to many creams
    • My patient is pregnant
    • My patient is breast-feeding
    • My patient has dark or black skin
    • My patient has a tan
    • My patient is a man
    • My patient is a minor
    • My patient has breast implants
    • My patient has red, white or grey hair
    • My patient has blonde hair
    • My patient has moles and/or a tattoo
    • To remove hair from the chin or face (for women) and the beard and head (for men)?

E-Clean

Buying your E-Clean

  • Purchase
  • Cost-effectiveness

Pulsed light acne treatment with E-Clean

  • What’s the difference between IPL and laser?
  • Is it painful?
  • Is it dangerous?
  • When will my patient start seeing results?
  • Is the flash harmful to eyes?

Before treatment with E-Clean

  • Is it easy to use?
  • How often should I schedule sessions for my patient?
  • Which parts of the body can I treat?
  • Do I flash on scars, stretch marks, varicose veins?
  • What happens during an E-Clean session?
  • Should the gel be applied before flashing, and what exactly is it for?

During treatment with E-Clean

  • Why should ‘Mask’ glasses be worn?
  • Is it essential for the patient to wear the protective eye mask shells?
  • For maximum efficiency, should we pass several times on the same area?

After treatment with E-Clean

  • Do I have to/can I apply cream on my patient at the end of the session?
  • Can my patient undergo different cosmetic care before or after treatment?
  • Can my patient sunbathe after a session with E-Clean?
  • My flash is used up; where and how can I buy another one?
  • How can I change my cartridge?
  • How can I change my filter?
  • How can I update the software on my device?

Can I use E-Clean in the following cases?

  • My patient is undergoing medical treatment
  • My patient has diabetes
  • My patient has skin problems other than acne (psoriasis/eczema/shingles)
  • My patient has sensitive skin/is allergic to many creams
  • My patient is pregnant
  • My patient is breast-feeding
  • My patient has dark or black skin
  • My patient has a tan
  • My patient is a minor
  • My patient has moles and/or a tattoo

P-O75

Buying your P-O75

  • Purchase
  • Cost-effectiveness

Treating pigment spots by pulsed light with P-O75

  • Is it really effective?
  • Is it painful?
  • Is it dangerous?
  • Is the flash harmful to eyes?

Before treatment with P-O75

  • Is it easy to use?
  • How often should I schedule my patient’s sessions?
  • Which parts of the body can I treat?
  • Do I flash on scars, stretch marks, varicose veins?
  • Should the gel be applied before flashing, and what exactly is it for?

During treatment

  • Why should ‘Mask’ glasses be worn?
  • Is it essential for the patient to wear the protective eye mask shells?
  • For maximum efficiency, should we pass several times on the same area?

After treatment with P-O75

  • Do I have to/can I apply cream on my patient at the end of the session?
  • Can my patient undergo different cosmetic care before or after treatment?
  • Can my patient sunbathe after a session with P-O75?
  • My flash is used up; where and how can I buy another one?
  • How can I change my cartridge?
  • How can I change my filter?
  • How can I update the software on my device?

Can I use P-O75 in the following cases?

  • My patient is undergoing medical treatment
  • My patient has diabetes
  • My patient has skin problems other than pigmented blemishes (psoriasis/eczema/shingles)
  • My patient has sensitive skin/is allergic to many creams
  • My patient is pregnant
  • My patient is breast-feeding
  • My patient has dark or black skin
  • My patient is a minor
  • My patient has moles and/or a tattoo

E-Eye

Buying your E-Eye

  • Purchase

Dry eye treatment by pulsed light with E-Eye

  • How does E-Eye affect the meibomian glands?
  • Is it really effective?
  • Is it painful?

Before treatment with E-Eye

  • Is it easy to use?
  • How often should I schedule my patient’s sessions?
  • On which parts of the body do I perform the treatment?
  • Do I flash on scars?
  • Should the gel be applied before flashing, and what exactly is it for?

During treatment with E-Eye

  • Why should ‘Mask’ glasses be worn?
  • Is it essential for the patient to wear the protective eye mask shells?
  • For maximum efficiency, should the same area be passed over several times?
  • How long does one session last?

After treatment with E-Eye

  • Do I have to/can I apply cream on my patient at the end of the session?
  • Can my patient sunbathe after a session with E-Eye?
  • My device no longer flashes / I’m out of flashes; where and how can I buy some more?
  • How can I change my cartridge?
  • How can I change my filter?
  • How can I update the software on my device?

Can I use E-Eye in the following cases?

  • My patient is undergoing medical treatment
  • My patient has diabetes
  • My patient has skin problems (psoriasis/eczema shingles
  • My patient has sensitive skin/is allergic to many creams
  • My patient is pregnant
  • My patient is breast-feeding
  • My patient has dark or black skin
  • My patient is tanned
  • My patient is a minor
  • My patient has moles, a tattoo or permanent make-up